Privacy Policy

INTRODUCTION

We welcome users to TAXIKEKE. Here, we are committed to protecting your personal data and ensuring that you experience a secure and transparent ride-sharing service. This document explains our PRIVACY POLICY in accessible language and a user-friendly format, to help you understand what to expect when you use our platform. Please read it carefully to understand our practices.

INFORMATION WE GATHER

Our goal is to enhance your experience while ensuring your data remains secure. We collect various types of information, including details you provide directly, data from your interactions with our platform, and information from third parties.

1. DATA YOU SHARE WITH US

· Creating Your Account: When setting up an account, you provide us with your name, email address, phone number, date of birth, profile photo, and payment details. You can also add extra profile information like preferred addresses (home, work), gender, and other preferences such as pronouns.

· Identity Verification & Additional Info: During or after registration, you may submit identification documents such as driver’s licenses or selfies. If you link other accounts (e.g., travel rewards), we may ask for related details.

· Driver Details: If applying as a driver, you will supply information such as your details, driver’s license info, vehicle specifics, insurance details, government IDs, and bank information. For certain regions, additional permits or licenses might be required.

· Feedback and Communications: When you rate rides, share feedback, or contact us via messages, surveys, or support channels, we collect the content of those exchanges. This may include audio/video recordings or in-ride footage if you choose to share such media.

2. DATA FROM YOUR USAGE OF THE PLATFORM

· Location Data: We collect precise and approximate location details via GPS, WiFi signals, IP addresses, Bluetooth, and other methods. Customer app users share their real-time location during rides, including background tracking, while drivers' locations are monitored during active use and for incident management. For vehicles equipped with Taxikeke devices, location info is also gathered.

· How You Use Our Services: We log details like ride dates, destinations, distances, routes, payment methods, and promotional codes. For our electric bikes and scooters, sensors capture speed, acceleration, direction, and other technical data.

· Device Details: Information about your device includes model, operating system, browser type, IP address, carrier info, language preferences, app installations, and unique identifiers like advertising IDs. Driver devices, including optional dashboard or tablet installations, may also send sensor data and location.

· Communication Records: We facilitate calls and texts between Customers and drivers through third-party services that keep your phone numbers private. We record metadata such as timestamps, participants, and message content. Calls may also be monitored or recorded for security, with advance notice.

· Contacts & Calendar: If you permit access, we can retrieve contact list details to help you refer friends or sync with your calendar to notify you of upcoming trips. You can revoke these permissions anytime.

· Cookies & Tracking Technologies: We use cookies, pixels, analytics tools (like Google Analytics), and other third-party trackers to understand how users navigate our platform, improve features, personalize content, and serve targeted advertisements.

· Inferences & Insights: We may deduce additional information, like your travel frequency, approximate location, or gender, based on your data and interactions.

3. INFORMATION FROM EXTERNAL SOURCES

· Third-Party Providers: We collaborate with background check services, insurance companies, financial institutions, and marketing partners. These sources supply us with verification details, participation info in programs, and demographic data to enhance safety, compliance, and personalization.

· Organizational & Referral Data: If your employer or organization uses our platform, they may share your contact info or other relevant details. Similarly, if someone refers you, we collect those referral details.

· Other Sources: Law enforcement, insurers, media outlets, or even pedestrians may provide us with incident-related or support-related information about you.

HOW WE COLLECT AND USE YOUR INFORMATION

We gather various types of information to provide you with a seamless experience and to improve our services. Here is how we make use of your data:

1. Delivering the Taxikeke Service

Our primary goal is to ensure you have a smooth, efficient, and enjoyable experience. To do this, we may:

· Confirm your identity and manage your account settings.

· Connect you with drivers or Customers and track your trips.

· Share relevant offers, including personalized advertisements based on your preferences or activity.

· Calculate fares, process payments, and handle earnings.

· Enable communication between Customers and drivers while protecting your contact details.

· Collect your feedback to enhance our service.

· Offer additional features, programs, or promotions, sometimes in partnership with third parties.

· Run contests, sweepstakes, or special promotions.

2. Ensuring the Safety and Security of Our Platform

Your safety is fundamental. We use your information to:

· Verify user identities and driver credentials.

· Confirm that drivers and vehicles meet safety standards.

· Detect and prevent fraudulent activities or misuse.

· Investigate incidents, accidents, or insurance claims.

· Discourage unsafe driving behaviours.

· Block or remove users who pose risks or violate our policies.

3. Building Our Community

We believe in being a positive part of the communities we serve. To foster community engagement, we may:

· Inform you about local events, campaigns, or promotions.

· Personalize content and advertising to suit your interests.

· Support charitable donations or community initiatives you choose to participate in through our platform.

4. Customer Support and Assistance

When you need help, we are here for you. Your information helps us:

· Address your questions or resolve issues related to our platform.

· Provide timely support and follow-up.

5. Improving Our Platform

We are constantly working to make Taxikeke better. To do so, we might:

· Conduct research, testing, and analysis.

· Develop new features, products, or partnerships.

· Identify and fix bugs or technical issues.

· Monitor and optimize our operations and security measures.

6. Legal and Compliance Purposes

In certain circumstances, we may need to use your data to:

· Comply with legal obligations or respond to lawful requests from authorities.

· Enforce our terms of service or protect our rights.

· Address any legal claims or disputes.

· Cooperate with investigations or regulatory inquiries.

7. Marketing and Advertising

To promote Taxikeke and relevant partner offerings, we might use your information to deliver targeted advertising, including in-app messages or external ads. This may involve using inferred data like your trip history or location.

WHEN AND WITH WHOM WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. However, sharing is part of how we operate to serve you better:

1. SHARING BETWEEN USERS

· Customers and Drivers:

When a ride is booked, we share the necessary details to facilitate the trip. For example, drivers see your name, pickup and destination points, profile photo, and vehicle info. Customers know the driver’s name, image, vehicle details, and real-time location once a ride is accepted.

We do not share your personal contact details directly unless you or the driver initiates contact or if you report a lost item, in which case we may facilitate a connection with your explicit consent.

· Shared Rides:

For shared trips, Customer names and photos are visible to ensure safety, and pickup/drop-off points may be shared among Customers.

· Third-Party Payments or Requests:

If someone else pays for your ride, or if your ride is booked via a corporate or promotional account, we may share relevant details with those parties.

· Referrals and Linked Accounts:

When you refer friends or connect accounts, we may share information about your activity to facilitate rewards or account linking.

· Service Providers and Partners:

We work with trusted third parties to deliver our services, such as payment processors, identity verification vendors, and customer support providers. These entities only access the information necessary to perform their functions and are bound by confidentiality.

· Legal and Regulatory Requirements:

We might disclose your information if required by law or if we believe it is necessary to:

i. Respond to legal demands or investigations.

ii. Enforce our policies.

iii. Protect the safety of users or the public.

iv. Prevent fraud or misuse.

· Business Changes

In events like mergers, acquisitions, or asset sales, your data may be transferred as part of those transactions, always following applicable laws.

· Your Directions

With your approval, we may share your information with third parties for specific purposes you authorize.

HOW WE KEEP YOUR DATA SAFE

We implement various security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encryption, access controls, and regular security assessments. However, no system is infallible, and we cannot guarantee absolute security.

Your data remains stored for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When you delete your account, we will remove your information per our policies unless retention is legally required.

YOUR RIGHTS AND CHOICES

You have control over your personal information:

· Access and Update:

Log in to your account to review or change your profile, preferences, or ride history.

· Unsubscribe and Opt-Out:

You can opt out of promotional emails, text messages, or push notifications at any time through your device or account settings.

· Location Sharing:

You can disable location sharing on your device, though doing so may limit some features.

· Account Deletion:

If you choose to delete your account, we will remove your data unless we need to retain it for legal or safety reasons.

· Children’s Data:

Our service isn’t directed at children under 16, and we do not knowingly collect their personal information. If you believe we have, don't hesitate to get in touch with us.

· Cookies and Tracking:

You can manage your cookie preferences and ad settings through your browser or device controls.

LINKS TO EXTERNAL SITES

Our platform may contain links to other websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies directly.

CHANGES TO OUR PRIVACY POLICY

We may update this policy periodically to reflect changes in our services or legal requirements. Significant updates will be communicated via our platform or email. Continued use of Taxikeke indicates your acceptance of the latest policy.

CONTACT US

If you have questions, concerns, or wish to exercise your rights regarding your data, please reach out to us through our contact channels. We’re here to help.

Contact Us for Privacy Policy

Reach out for inquiries regarding our privacy policy.